Terms of Service

Welcome to GlowAura. These Terms of Service govern your access to and use of theglowaura.com, including browsing our website, purchasing products, and using our services.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of our website.

1. General Conditions

GlowAura operates an online store offering beauty, skincare, haircare, makeup, and related products. We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary, subject to applicable law.

You agree not to use our website for unlawful purposes or in a way that interferes with the website, its security, or other customers' ability to use our services.

2. Eligibility and Customer Information

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. If you place an order on behalf of another person or business, you confirm that you are authorized to do so.

You agree to provide accurate, current, and complete information when placing an order, including your name, delivery address, telephone number, and email address. You are responsible for updating any information necessary to complete your purchase.

3. Products and Availability

We make reasonable efforts to display product descriptions, images, colours, and other details accurately. However, screen settings, lighting, packaging updates, and manufacturer changes may cause minor differences between website images and delivered products.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or correct inaccurate product information, subject to applicable law.

If a product becomes unavailable after an order has been placed and payment has been taken, we will contact you regarding the available options, including a refund where appropriate.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation acknowledges receipt of the order and does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to review, reject, or cancel an order in circumstances such as suspected fraud, payment authorization failure, pricing or listing errors, stock unavailability, or delivery restrictions. Where payment has already been collected for an order that is cancelled, any applicable refund will be processed in accordance with these terms and applicable law.

5. Prices and Payments

Product prices and applicable shipping charges are displayed on the website or at checkout. Prices, promotions, and product availability may change before an order is placed.

Payments must be made using the payment methods offered at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method.

For eligible deliveries within the UAE, standard shipping is free. Standard shipping to selected other GCC countries is AED 60 per order. The applicable shipping charge will be displayed at checkout.

Orders delivered outside the UAE may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery windows stated in our Shipping & Delivery Policy. Delivery estimates are not guaranteed dates and may be affected by courier operations, customs clearance, public holidays, weather, or other circumstances beyond our control.

Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete details may result in delays or unsuccessful delivery.

For further details, please review our Shipping & Delivery Policy.

7. Returns, Refunds, and Replacements

GlowAura offers a 7-day return period for eligible products, subject to the conditions stated in our Return & Refund Policy. Return requests should be submitted within 7 calendar days from the date of delivery.

Products must meet the applicable return conditions. For hygiene and safety reasons, opened or used cosmetics, skincare, haircare, and personal-care products may not qualify for change-of-mind returns. This does not limit any remedies required by applicable law.

Eligible approved returns qualify for free return shipping under our return policy. Refunds, replacements, and other resolutions will be handled according to the relevant policy and applicable law.

Please review our Return & Refund Policy before submitting a return request.

8. Product Use and Safety

Customers should read product labels, ingredients, directions, and warnings before use. If you have concerns about a product's suitability, review the manufacturer's guidance or seek advice from an appropriately qualified professional.

Product descriptions on our website are provided for general informational purposes and are not intended to replace medical advice, diagnosis, or treatment.

Discontinue use if a product causes an unexpected reaction and seek appropriate professional advice if needed. Follow all storage, handling, and usage instructions supplied with the product.

9. Promotions and Discount Codes

Promotional offers, discount codes, and special campaigns may have additional terms, eligibility requirements, expiry dates, or product exclusions.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers. We reserve the right to correct promotional errors or withdraw an offer where reasonably necessary, subject to applicable law.

10. Intellectual Property

Website content, including text, graphics, logos, photographs, design elements, and other materials, is owned by GlowAura, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorization.

Third-party brand names, trademarks, and product images remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship or affiliation.

11. Website Accuracy and Availability

We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

Website content may occasionally contain typographical errors, inaccuracies, or outdated information. We reserve the right to correct such errors and update website content as appropriate, subject to applicable law.

12. Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent activities.
• Submit false, misleading, or unauthorized order information.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious code or interfere with website security.
• Copy or misuse website content in violation of intellectual property rights.
• Interfere with the website's operation or other customers' access.

13. Third-Party Services and Links

Our website may use third-party services, including payment providers, delivery partners, analytics services, or external links. These services may be subject to their own terms and privacy policies.

GlowAura is not responsible for the independent content or policies of external websites. Customers should review the relevant terms before using third-party services.

14. Limitation of Liability

To the extent permitted by applicable law, GlowAura will not be responsible for indirect or consequential losses arising from the use of the website or inability to access it.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights that cannot lawfully be waived.

15. Privacy and Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy. By using our website, you acknowledge that information may be processed as described in that policy and as permitted by applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements. The updated version will be published on this page with a revised effective date where appropriate.

Your continued use of the website after updated terms are published is subject to the revised terms, to the extent permitted by law.

17. Governing Law

These Terms of Service are subject to the laws applicable to the operation of GlowAura and the relevant transaction. Any disputes will be handled by the competent courts or dispute-resolution bodies with jurisdiction, subject to applicable consumer protection laws.

18. Contact Information

If you have questions about these Terms of Service, an order, a payment, or a product, please contact GlowAura using the contact information published on our website.

Please include your order number where relevant so that we can assist you efficiently.

GlowAura — Beauty shopping with confidence.